Measuring Customer Satisfaction, Meeting Expectations & Continuing to Deliver Value to Your Organization

Wal-Mart received the runner-up award for 'Best New Captive Services Delivery' at the 13th annual Shared Services Week in Orlando. Michael Lockard shared insight on how Wal-Mart Finance Shared Services continues to deliver valuable financial services to Wal-Mart’s business and support units at a competitive cost and quality.

http://www.ssonetwork.com/interviews.aspx?id=4412&fid=230&u...

Regards
Chris Gayner
Shared Services & Outsourcing Network (SSON)
www.ssonetwork.com
Chris.gayner@ssonetwork.com
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