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Project Management Blogs (483)

The Year Ahead: 2010 in Shared Services & Outsourcing

After looking back over the tumult that was 2009 (see our Year in Review) it's only fit and proper that our attention should turn to the next twelve months in shared services and outsourcing. What will the future bring? Our assorted experts give you their thoughts...

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Added by Chris Gayner on March 11, 2010 at 4:31am — No Comments

Kone: 'Our lessons learnt when launching a SSC'

Peter Andrisin, General Manager at KONE SSC in Bratislava, Slovakia highlights a few mistakes of his own in response to SSON's feature - 'Top 10 Mistakes when implementing Shared Services.'

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Added by Chris Gayner on March 11, 2010 at 4:30am — No Comments

Top Ten Tips for an Optimal Order-to-Cash Process

SSON’s guide to O2C optimization. It’s the lifeblood of the business, the fuel for the corporate machine: money. And it’s O2C’s job to secure it and pipe it in, as smoothly and efficiently as possible. Choke up here and you’re depriving your organization of critical energy at the worst possible time; get all channels running fluently, however, and without obstruction, and you’ll be driving the business forwards on injections of high-octane cash..

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Added by Chris Gayner on March 11, 2010 at 4:29am — No Comments

Where in the World? Selecting the location for your shared service centre

Making the right choice on where to locate your shared services centre is imperative to its success.The factors in choosing the optimal location for your shared service organisation need to go beyond obvious considerations of tax and labour cost arbitrage, as many organisations have found to their cost. This Capgemini whitepaper explains....

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Added by Chris Gayner on March 11, 2010 at 4:27am — No Comments

Service Delivery Models - Aligning to the Business

Our values influence the products and services of each of these businesses, proving that good quality products and value don’t have to come at the expense of honesty and social responsibility

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Added by Chris Gayner on March 11, 2010 at 4:25am — No Comments

Spiders at Monster

How the Monster SSC uses spider diagrams to focus on professional networks and improve customer service…

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Added by Chris Gayner on March 11, 2010 at 4:24am — No Comments

Celebrity Apprentice Blog Series

Sunday, March 14^th marks the premier of the third season of Celebrity Apprentice on NBC at 8:00 PM CST. The only show on television, scripted or unscripted, about the discipline of project management, it is fascinating for those of us who toil in the trenches of the triple constraint. The celebrity quotient just makes it that much more addictive.

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Added by Susan Lyle Dodia on March 10, 2010 at 7:21pm — No Comments

Coaching Employees in 7-minutes a week?

http://www.ontothesummit.com/index.php?page=232
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Added by James Robbins on March 10, 2010 at 5:38pm — No Comments

Need something done? Strangely, you should give it to a busy person.

My friend Greg says that if you really need to get something done, give it to a busy person. Why? Because busy people know how to get things done. People who aren’t busy will take FOREVER.

Busy people get so much done because they

1. like to work
2. like to finish things

and most importantly, they

3. understand the essential principles of their team, group and projects.

Because they understand these essential pri

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Added by Patrick Roux on March 10, 2010 at 4:47pm — 1 Comment

NASA SSC – Leading Practices Assessment

SSON spoke with Rick Arbuthnot, Executive Director at NASA Shared Services Center (NSSC) about their recent Leading Pactices Assessment and lessons learned

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Added by Chris Gayner on March 10, 2010 at 4:32am — No Comments

Wake up! Opportunity is Knocking!

These are challenging times for shared services, but tough economic times can play into the strengths of shared services and provide you with multiple opportunities for success!

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Added by Chris Gayner on March 10, 2010 at 4:31am — No Comments

SSON Presents the HR Series

Case studies, roundtables, whitepapers, webinars and articles all focusing on HR in Shared Services & Outsourcing.

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Added by Chris Gayner on March 10, 2010 at 4:29am — No Comments

The Maersk Shared Services Journey

Sticking to a policy of captive shared services & pushing for maximum value. AP Moeller Maersk launched its shared services operations in 2002, initially only on a small scale, through local, relatively uncoordinated initiatives. The Hong Kong operation, for example, offshored some back office operations to China to take advantage of wage arbitrage and costs. In 2003, shared services became a more globally coordinated effort and expanded its scope to include

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Added by Chris Gayner on March 10, 2010 at 4:28am — No Comments

The People and HR Challenges of Expanding Shared Services Multinationally

http://www.ssonetwork.com/topic_detail.aspx?id=3652&ekfrm=6&utm_source=ssonetwork.com&utm_medium=SMO&utm_campaign=NING&utm_content=03_10_2010&utm_term=PPMNG&mac=SSON_NING_SMO_2010Avoiding the pitfalls of multilocational geographical expansion: cultur… Continue

Added by Chris Gayner on March 10, 2010 at 4:26am — No Comments

HR Case Study: Air France Success Story

Air France’s high-touch, complex HR Contact Center achieves 30% reduction in employee inquiries, and significant improved employee satisfaction ratings with Neocase HR

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Added by Chris Gayner on March 9, 2010 at 5:01am — No Comments

What’s Next? A Look Into the Future Agendas of a Few Great Shared Services Leaders

Where do you believe your SSO is headed in the next 5 years? To what extent has your SSO moved up the value chain and how are you using technologies to retain your competitive edge? At the recent 13th Annual North American Shared Services and Outsourcing Summit a distinguished panel spoke of their plans in terms of offshoring, people resources, customer service and structure.

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Added by Chris Gayner on March 9, 2010 at 5:00am — No Comments

AstraZeneca Signs 7-year Monster HRO Deal

Interview with Richard Baggaley, Head of Delivery Services, HR Delivery Services, AstraZeneca…

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Added by Chris Gayner on March 9, 2010 at 4:57am — No Comments

Award-Winner's Interview: Jerome Debreu, Knorr-Bremse

SSON gets the lowdown on a truly inspirational Asian shared services team…

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Added by Chris Gayner on March 9, 2010 at 4:56am — No Comments

Services Delivery and Sourcing Update - 9 March 2010

The People and HR Challenges of Expanding Shared Services Multinationally; AstraZeneca Signs 7-year Monster HRO Deal; Award-Winner's Interview: Jerome Debreu, Knorr-Bremse

http://image.exct.net/lib/fef716717c6301/d/1/Gateway_9_March_2010_

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Added by Chris Gayner on March 9, 2010 at 4:54am — No Comments