After looking back over the tumult that was 2009 (see our Year in Review) it's only fit and proper that our attention should turn to the next twelve months in shared services and outsourcing. What will the future bring? Our assorted experts give you their thoughts...
Added by Chris Gayner on March 11, 2010 at 4:31am — No Comments
Peter Andrisin, General Manager at KONE SSC in Bratislava, Slovakia highlights a few mistakes of his own in response to SSON's feature - 'Top 10 Mistakes when implementing Shared Services.'
Added by Chris Gayner on March 11, 2010 at 4:30am — No Comments
SSON’s guide to O2C optimization. It’s the lifeblood of the business, the fuel for the corporate machine: money. And it’s O2C’s job to secure it and pipe it in, as smoothly and efficiently as possible. Choke up here and you’re depriving your organization of critical energy at the worst possible time; get all channels running fluently, however, and without obstruction, and you’ll be driving the business forwards on injections of high-octane cash..
… ContinueAdded by Chris Gayner on March 11, 2010 at 4:29am — No Comments
Making the right choice on where to locate your shared services centre is imperative to its success.The factors in choosing the optimal location for your shared service organisation need to go beyond obvious considerations of tax and labour cost arbitrage, as many organisations have found to their cost. This Capgemini whitepaper explains....
Added by Chris Gayner on March 11, 2010 at 4:27am — No Comments
Our values influence the products and services of each of these businesses, proving that good quality products and value don’t have to come at the expense of honesty and social responsibility
Added by Chris Gayner on March 11, 2010 at 4:25am — No Comments
How the Monster SSC uses spider diagrams to focus on professional networks and improve customer service…
Added by Chris Gayner on March 11, 2010 at 4:24am — No Comments
Sunday, March 14th marks the premier of the third season of Celebrity Apprentice on NBC at 8:00 PM CST. The only show on television, scripted or unscripted, about the discipline of project management, it is fascinating for those of us who toil in the trenches of the triple constraint. The celebrity quotient just makes it that much more addictive.
… ContinueAdded by Susan Lyle Dodia on March 10, 2010 at 7:21pm — No Comments
Added by James Robbins on March 10, 2010 at 5:38pm — No Comments
My friend Greg says that if you really need to get something done, give it to a busy person. Why? Because busy people know how to get things done. People who aren’t busy will take FOREVER.
Busy people get so much done because they
1. like to work
2. like to finish things
and most importantly, they
3. understand the essential principles of their team, group and projects.
Because they understand these essential pri
… ContinueAdded by Patrick Roux on March 10, 2010 at 4:47pm — 1 Comment
SSON spoke with Rick Arbuthnot, Executive Director at NASA Shared Services Center (NSSC) about their recent Leading Pactices Assessment and lessons learned
Added by Chris Gayner on March 10, 2010 at 4:32am — No Comments
These are challenging times for shared services, but tough economic times can play into the strengths of shared services and provide you with multiple opportunities for success!
Added by Chris Gayner on March 10, 2010 at 4:31am — No Comments
Case studies, roundtables, whitepapers, webinars and articles all focusing on HR in Shared Services & Outsourcing.
Added by Chris Gayner on March 10, 2010 at 4:29am — No Comments
Sticking to a policy of captive shared services & pushing for maximum value. AP Moeller Maersk launched its shared services operations in 2002, initially only on a small scale, through local, relatively uncoordinated initiatives. The Hong Kong operation, for example, offshored some back office operations to China to take advantage of wage arbitrage and costs. In 2003, shared services became a more globally coordinated effort and expanded its scope to include
… ContinueAdded by Chris Gayner on March 10, 2010 at 4:28am — No Comments
Added by Chris Gayner on March 10, 2010 at 4:26am — No Comments
Air France’s high-touch, complex HR Contact Center achieves 30% reduction in employee inquiries, and significant improved employee satisfaction ratings with Neocase HR
Added by Chris Gayner on March 9, 2010 at 5:01am — No Comments
Where do you believe your SSO is headed in the next 5 years? To what extent has your SSO moved up the value chain and how are you using technologies to retain your competitive edge? At the recent 13th Annual North American Shared Services and Outsourcing Summit a distinguished panel spoke of their plans in terms of offshoring, people resources, customer service and structure.
… ContinueAdded by Chris Gayner on March 9, 2010 at 5:00am — No Comments
Interview with Richard Baggaley, Head of Delivery Services, HR Delivery Services, AstraZeneca…
Added by Chris Gayner on March 9, 2010 at 4:57am — No Comments
Added by Chris Gayner on March 9, 2010 at 4:56am — No Comments
The People and HR Challenges of Expanding Shared Services Multinationally; AstraZeneca Signs 7-year Monster HRO Deal; Award-Winner's Interview: Jerome Debreu, Knorr-Bremse
http://image.exct.net/lib/fef716717c6301/d/1/Gateway_9_March_2010_
… ContinueAdded by Chris Gayner on March 9, 2010 at 4:54am — No Comments
Case studies, |
Added by Chris Gayner on March 8, 2010 at 5:52am — No Comments
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