Paul R Galardi, PMP's Page

Project Management ~ Operational Expertise ~ Quality Assurance

Action-Oriented professional offering rich history of success leading change, managing partnerships, and driving strategic initiatives for creating exceptional customer experiences. Accomplished leader with the propensity for consistently delivering results and exceeding expectations. Thrive on high-pressure situations where success is necessary to drive organizational performance and serviceability.

SELECTED CAREER HIGHLIGHTS

∑ Project Management leadership role including procurement of external resources, strategic planning for delivering corporate ground breaking services to grow strategic accounts
∑ Selected to guide initiatives involving complex process management which resulted in the successful delivery of a new fraud management program for major Canadian Bank
∑ Effective in leading mission critical product development and delivery of Primax Card Services call center, including scheduling, call escalation, and employee training for multiple financial clients
∑ Accomplished skills in program management executing multiple project scopes simultaneously ranging from 500 to 800 hours each

PROFESSIONAL EXPERIENCE

Project Manager (Primax, Wakefield, MA) 2005 – Present
Selected to manage major credit card projects from initiation to closure while ensuring consistency with PMBOK methodology.

∑ Responsible for making critical decisions in an effort to ensure the successful implementation of the project scope
∑ Instrumental in the advancement of new company growth strategies resulting in the reduction of the portfolio fraud losses of a premier client to more than 7.00 basis points below the world-wide average
∑ Proven track record of completing projects successfully on time, under budget and with a high level of quality
∑ Responsible for conducting one-on-one development meetings, as well as training, coaching and identifying career growth opportunities for multiple team members
∑ Responsible for developing internal procedures to streamline Change Control, Risk Management and Quality Control on all company projects

Project Coordinator / Fraud Analyst (Primax) 2004 – 2005
Chosen to manage Primax credit card fraud prevention solutions, providing critical and complex subject matter expertise in the execution of the company’s Falcon solution.

∑ Key activities included product management, pricing, marketing and product reviews
∑ Coordinated and actively participated in research and new product development and system enhancements
∑ Coordinated resources, developing and deploying strategic implementation plans for major financial institutions
∑ Managed schedule creation and executive status reporting ensuring high level of customer satisfaction

Client Specialist (Primax) 2004
Hired to delivery exemplary customer facing service. Actively provided quality personal service to key financial institutions on system and industry issues.

∑ Developed and maintained educational services and provided guidance to assigned clients on new technology and industry regulations
∑ Implemented key procedures for addressing customer issue resolution
∑ Performed solution presentations to C level financial executives
∑ Executed on-site consultative visits with customers providing operational support and implementing process flows to meet customers expectations

PARALEGAL (Ardiff & Morse, Peabody, MA) 2003 – 2004
Responsible for diverse and complex work on various Chapter 11 bankruptcy matters, compiling documents for attorney preparation and analysis.

∑ Completed detailed research on sensitive client information and assembled data in preparation of federal filings
∑ Managed on-time delivery of critical case information
∑ Reported to lead Attorney partner and Board of Directors

EDUCATION

GORDON COLLEGE – Wenham, Massachusetts
Bachelor of Arts, magna cum laude

PROJECT MANAGEMENT INSTITUTE – Newton Square, Pennsylvania
Project Management Professional (PMP)
Certified Associate in Project Management (CAPM)

BOSTON UNIVERSITY – Boston, Massachusetts
‘Principles and Techniques of Project Management’
‘Scope Management’
‘Communications Management’
‘Managing Risks & Making Decisions’